Frequently Asked Questions

Sankofa is a publishing and digital reading platform designed to help authors publish, distribute, and earn from their books while giving readers access to a growing catalog of literary works.

Select the Login option on the Sankofa website and follow the registration process. Once your account is created and verified, you can access the features available to you from your dashboard.

No. Sankofa is designed for both new and experienced authors. You are responsible for ensuring that the work you submit is original or that you have the necessary rights and permissions to publish it.

Sankofa supports multiple publishing formats, including ebooks and audiobooks. Additional formats and publishing services may become available as the platform develops.

After signing in, use the publishing tools available from your author dashboard. You will be guided through the required information, files, pricing, and review stages before your book can be published.

This depends on the rights and distribution agreements associated with your existing publication. Before submitting a previously published work, make sure that you have the right to distribute it through Sankofa.

Publishing times can vary depending on the type of book and whether additional review is required. Sankofa may review submitted content and metadata before making a publication available to readers.

The required files depend on the publishing workflow and format selected. You will be shown the required information and upload fields during the publishing process.

Yes. Sankofa provides an audiobook publishing workflow that allows authors to submit the required audiobook information, cover artwork, and audio files.

Where the platform allows updates, authors can submit revised information or files through the appropriate publishing workflow. Some changes may require another review before becoming publicly available.

Authors can earn from eligible sales of their published works. The applicable earnings, deductions, and payment arrangements depend on the book, pricing, distribution, and terms governing the applicable transaction.

Payment timing depends on the applicable payment process and any required verification or settlement period. Your dashboard and applicable publishing or payment terms provide the most relevant information for your account.

Pricing can be managed through the applicable publishing tools when price changes are supported for your book. Changes may be subject to review or processing before they become effective.

Authors generally retain ownership of their original creative works. By using Sankofa's publishing services, you grant the platform the permissions necessary to host, process, display, and distribute your work according to the applicable publishing terms.

If you believe that your copyrighted work has been used or distributed without authorization, you should report the suspected infringement through the appropriate copyright or legal support channel.

Only if you have the legal right or appropriate authorization to do so. Authors are responsible for ensuring that their submissions do not infringe another person's copyright, trademark, privacy, or other legal rights.

If you encounter an account, publishing, payment, or platform problem, contact Sankofa Support with a clear description of the issue and any relevant information that can help us investigate it.

Visit the Sankofa Learning Hub and read the Publishing Guide for a step-by-step introduction to publishing your first book.

You can reach the Sankofa team through the Contact Us page. For legal, copyright, or privacy matters, please use the appropriate contact information provided on the relevant policy page.