Sankopress Policies
Refund Policy
Our refund policy explains how Sankopress handles payment issues, digital product delivery problems, duplicate transactions, and refund requests.
Last Updated: August 28, 2026
Important Information About Digital Purchases
Sankopress offers digital publications, including eBooks and audiobooks, which may become available immediately after a successful payment. Because digital products can be accessed or downloaded after purchase, refunds are not automatically guaranteed once access has been provided.
Nevertheless, we take legitimate payment and delivery problems seriously. Eligible refund requests are reviewed fairly and individually in accordance with this policy.
1. Overview
Sankopress is committed to providing customers with a reliable experience when purchasing books, audiobooks, eBooks, and other publications through our platform.
This Refund Policy explains the circumstances in which a refund may be considered, how customers can submit a request, and how approved refunds are processed.
Refund Eligibility
2. When a Refund May Be Considered
A customer may contact Sankopress to request a refund in circumstances including, but not limited to:
A duplicate charge was made for the same transaction.
Payment was completed but the purchased product was not delivered or made available as expected.
A purchased digital product is materially defective, inaccessible, or technically unusable because of an issue attributable to Sankopress.
A transaction was processed incorrectly because of a technical or payment-related error.
Another exceptional circumstance exists that, in Sankopress's reasonable judgment, warrants a refund.
Refund Limitations
3. When a Refund May Not Be Available
The customer has successfully received and accessed or downloaded the digital product and simply changed their mind.
The customer no longer wants the product after obtaining access to it.
The issue is caused by the customer's device, internet connection, software, or another circumstance outside Sankopress's reasonable control.
The refund request is fraudulent, abusive, or inconsistent with the available transaction records.
Step-by-Step
4. How to Request a Refund
Contact Support
Send your refund request to one of our support email addresses as soon as possible after identifying the issue.
Provide Details
Include your name, product title, transaction date, order or transaction reference, and a clear explanation of the issue.
Await Review
Our team will review the transaction and contact you if additional information is required before a decision is made.
Important: Never send your password, card number, PIN, CVV, or other sensitive payment credentials when requesting a refund.
5. Refund Review and Processing
When a refund request is received, Sankopress may review the relevant transaction, payment status, product delivery status, and other information necessary to determine whether the request qualifies for a refund.
If a refund is approved, Sankopress will initiate the refund using the applicable payment method or payment provider, subject to the provider's procedures and processing timelines.
The time required for a refunded amount to appear in a customer's account may depend on the customer's bank, card issuer, payment provider, or other financial institution.
6. Unauthorized Transactions
If you believe a transaction was made without your authorization, please contact Sankopress promptly. We may investigate the transaction and request information necessary to determine the appropriate action. You should also contact your bank or payment provider where appropriate, particularly if you believe your payment credentials have been compromised.
7. Need Help With a Refund?
Contact Sankopress support and provide your transaction details so that our team can review your request.
Business Address
Sankopress
Bukola Andrew HouseBehind Kosomobe Sawmill
Aseyori Street, Off BOUESTI Road
Ikere Ekiti, Ekiti State
Nigeria
8. Changes to This Policy
Sankopress may update this Refund Policy from time to time to reflect changes to our services, products, payment processes, or applicable requirements. Any updated version will be published on this page with a revised update date.